Thank you for shopping at Alchemy Books. We want to ensure your satisfaction with every purchase, and our Refund and Returns Policy is designed to provide you with clarity on the processes involved.
1. Eligibility for Refund and Returns:
Our policy lasts for 10 days. If 10 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiation of Return:
To initiate a return, please contact our customer service team at mail@alchemybooks.in within the 10-day period. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.
3. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Exchanges:
If you wish to exchange an item, please contact us to discuss the details. Exchanges are subject to product availability, and additional charges may apply.
5. Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for the return and replacement of the item at no additional cost to you.
7. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
8. Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please reach out to our customer service team at mail@alchemybooks.in.
Thank you for choosing Alchemy Books. We appreciate your trust, and we are here to make your shopping experience enjoyable and hassle-free. Happy reading!
